Order and Shipping

After your order has been successfully paid, it will be processed by our warehouse within 1–3 business days. Once processed, your order will be handed over to one of our authorized courier partners for delivery.

Estimated Delivery Time: 3–7 business days

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number, which you can use to monitor the delivery status.​Please note:

• Orders are processed and shipped on business days only (Monday to Friday, excluding local public holidays).
• Delivery times are estimates only and may be affected by factors beyond our control, including adverse weather conditions, courier operational delays, technical issues, or other unforeseen circumstances.
• During promotional events, holidays, or peak seasons, order processing and delivery may take longer than the estimated timeframe.

If you have any questions regarding your order, please contact our Customer Support team. Customers may also track their shipment using the provided tracking number on the J&T Express tracking page.

A tracking number will be sent to your registered email address within 1–2 business days after your order has been successfully placed and confirmed.​

If you have not received your tracking number within this timeframe, please contact our Customer Support team, and we will promptly investigate the status of your order.​

If you have already received your tracking number but your order has not yet arrived, we recommend contacting your local J&T Express branch first, as the courier can provide the most up-to-date information regarding your shipment's delivery status.

Once your order has been processed and shipped, you will receive a shipment confirmation email containing your J&T Express tracking number within 1–2 business days. Orders placed on weekends or Philippine public holidays will be processed on the next business day.

You can track your shipment anytime using the official J&T Express Philippines Track & Trace page:

https://www.jtexpress.ph/track-and-trace

Simply enter your tracking number to view the latest delivery status and shipping updates.

If your tracking number is not updating, appears invalid, or you experience any issues tracking your package, please contact our Customer Support team for assistance.

Email: info@dreameph.com

Phone Service: +63 956 526 8513

Once an order has been placed, the destination country, product category, and quantity cannot be changed.

​If you need to change your shipping address, please contact our Customer Support team as soon as possible. We will do our best to update your address before your order is shipped. Once the order has been dispatched, we cannot guarantee that the shipping address can be changed.

To request an address change, please provide:

• Full Name
• Complete Shipping Address
• Postal Code
• City
• Country
• Contact Phone Number

Please note: Address changes may delay delivery, and Dreametech is not responsible for any resulting delays.

Once an order has been placed, the ordered items and quantities cannot be changed.

If you ordered the wrong item, please contact our Customer Support team as soon as possible to request a cancellation. Once the order is canceled, you may place a new order for the correct item(s).

If you wish to cancel your order, please contact our Customer Support team as soon as possible.​

If your order has not yet been shipped, we will process the cancellation and issue a refund to your original payment method.​

If your order has already been shipped, cancellation is no longer possible. You may refuse the delivery (subject to the courier's policy) or contact us after receiving the package to arrange a return. Once the returned item has been received and inspected, your refund will be processed within 2–5 business days.

All orders within the Philippines are shipped from our local warehouse in the Philippines.

We offer FREE J&T Express Standard Shipping on all orders within the Philippines, including deliveries to remote areas such as Visayas and Mindanao. The total amount displayed at checkout is the final amount you will pay.

We currently deliver to all serviceable locations within the Philippines. Delivery availability is subject to J&T Express' service coverage.

No. We do not ship to P.O. Box addresses. Please provide a complete residential or business address for delivery.

If your delivery attempt is unsuccessful, you may contact your local J&T Express branch to inquire whether your package is available for branch pickup or alternative delivery arrangements, subject to J&T Express' policies.

If your order contains multiple items, it may be shipped in separate packages due to product availability, processing times, or warehouse locations. As a result, your items may arrive on different dates. You will receive a separate shipment confirmation and tracking number for each package.

If you receive an incorrect, damaged, or incomplete order, please contact our Customer Support team within 48 hours of receiving your package.​Please provide the following:

• Photos of the received item(s), including the packaging and delivery note
• Your order number
• A brief description of the issue

To protect your rights, we strongly recommend recording a complete unboxing video and inspecting the items upon delivery.​You may contact us at:

• Email: info@dreameph.com
• Hotline: (+63) 915 959 2122

Our Customer Support team will respond within 1 business day.

All prices displayed on our website are in Philippine Pesos (PHP) and include applicable Philippine Value-Added Tax (VAT), unless otherwise stated.

The total amount shown at checkout is the final amount you will pay, subject to any applicable shipping fees or promotional discounts. No additional VAT will be charged after checkout.

Yes, Dreametech and Dreame are essentially the same brand. We've recently rebranded from Dreametech to Dreame, but our commitment to delivering top-quality products and exceptional customer service remains unchanged. During this transitional phase, you may still receive product packaging with the Dreametech name; however, rest assured that the products inside are genuine Dreame products. Our team is actively working on updating all packaging and labeling to reflect the new Dreame brand, and we appreciate your understanding and patience during this process.

If you have any concerns or require further clarification, please don't hesitate to contact our customer support team. We are dedicated to assisting you and ensuring your Dreame experience is outstanding.

No worries. Only a delivery note is included with all of our orders and this document does not include any pricing information.

Should you wish to have an invoice for your order, simply contact us and we will be happy to assist you.