Privacy Policy

Introduction

Thank you for visiting the Dreametech Philippines official website (the "Site").
At Dreametech Philippines, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your Personal Information when you visit our Site or purchase our products.

By accessing or using our Site, or by purchasing our products, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your Personal Information in accordance with its terms.

We implement appropriate administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, disclosure, alteration, loss, misuse, or destruction, and we are committed to handling your information responsibly and in compliance with applicable data protection laws.

1.    Who We Are

The Dreametech Philippines website is operated by ANYMALL.PH HOUSEHOLD-TYPE APPLIANCES WHOLESALING CORP., the authorized distributor of Dreametech products in the Philippines.

As the operator of this Site, ANYMALL.PH HOUSEHOLD-TYPE APPLIANCES WHOLESALING CORP. is responsible for collecting, using, storing, and protecting the Personal Information you provide through the website in accordance with this Privacy Policy and applicable data privacy laws.

If you choose to use the Dreame App or other Dreame-integrated services, certain Personal Information may be shared with Dreame with your consent, where required by law. Such information may be processed for purposes including account synchronization, product registration, warranty administration, customer support, firmware updates, and other App-related features and services.

Where applicable, Dreametech Philippines and Dreame will process your Personal Information only to the extent necessary to provide the requested products and services and in accordance with their respective privacy policies and applicable data protection laws.

2.    How We Collect Your Personal Information

Personal Information refers to any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

We collect only the Personal Information that is necessary to provide our products, services, and customer support. The information we collect depends on how you interact with our website and services.

Account Information

    • Full Name
    • Email Address
    • Phone Number
    • Account credentials (such as your username and encrypted password), where applicable

Order Information

    • Billing Address
    • Shipping Address
    • Order Details and Order History
    • Payment Information
    • Delivery Information

Contact Information

When you contact our Customer Support team, we may collect information necessary to respond to your request, including:

    • Your contact details
    • Details of your inquiry or concern
    • Purchase history
    • Warranty registration and claims
    • Communications between you and our support representatives

Device Information

When you visit our website, we may automatically collect:

    • IP Address
    • Browser Type
    • Device Type
    • Operating System
    • Time Zone
    • Cookies
    • Website Usage Information
    • Referral Source

You are not required to provide Personal Information; however, certain services may not be available if you choose not to provide the requested information.

3. How We Use Your Personal Information

We use your Personal Information to:

    • Process and fulfill your orders
    • Deliver products and services
    • Process payments and refunds
    • Provide Customer Support
    • Respond to your inquiries
    • Manage warranty and after-sales services
    • Improve our website and customer experience
    • Detect and prevent fraud
    • Comply with applicable legal obligations
    • Send order updates and service notifications
    • Send promotional communications where you have provided your consent

We only use your Personal Information for the purposes described in this Privacy Policy.

4. How We Share Your Personal Information

We do not sell, rent, or trade your Personal Information.

We may share your Personal Information with trusted third-party service providers that assist us in operating our business, including:

    • Shopify (our e-commerce platform)
    • Payment service providers
    • Shipping and logistics partners
    • Customer Support service providers
    • Marketing and analytics providers
    • IT and cloud service providers

Where you choose to use Dreame's App or account integration features, certain Personal Information may be shared with Dreame to support product registration, warranty services, App functionality, and account synchronization.

We may also disclose Personal Information where required by law or where necessary to protect our legal rights.

5. How We Store and Protect Your Personal Information

We implement appropriate administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, disclosure, alteration, misuse, or destruction.

Your Personal Information is securely stored and processed through Shopify's infrastructure and other trusted service providers that maintain appropriate security standards.

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal requirements.

When your Personal Information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable laws.

6. Your Privacy Rights

Subject to applicable laws, you may have the right to:

    • Request access to your Personal Information
    • Request correction of inaccurate or incomplete Personal Information
    • Request deletion of your Personal Information where permitted by law
    • Withdraw your consent to receive marketing communications at any time
    • Request that we limit or object to the processing of your Personal Information, where applicable

To exercise any of these rights or to make a privacy-related request, please contact our Customer Support team using the contact details provided in this Privacy Policy.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and improve website performance.

Cookies help us:

    • Remember your preferences
    • Maintain website functionality
    • Analyze website traffic
    • Improve our products and services

You may manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features of our website.

8. Compliance with Philippine Law

We are committed to protecting your Personal Information and processing it in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as applicable.

We implement appropriate policies and security measures to ensure that your Personal Information is collected, used, stored, and disclosed only for lawful purposes and in accordance with applicable Philippine data privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, products and services, or applicable legal and regulatory requirements.

Any changes will be posted on this page, and the updated version will indicate the revised Last Updated date. Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact Customer Support.

Dreametech Philippines

Authorized Distributor: ANYMALL.PH HOUSEHOLD-TYPE APPLIANCES WHOLESALING CORP.

  • Email: info@dreameph.com
  • Phone: +63 956 526 8513
  • Business Hours: Monday–Saturday, 8:00 AM – 11:00 PM
  • Website: https://ph.dreametech.com
This Privacy Policy is effective as of the Last Updated date below.

Last Updated: 2026/07/20