Return and Refund Policy
Please note that we do not offer direct exchanges.
If you are not satisfied with your purchase and would like a different product, you are welcome to return your item within 7 calendar days of receiving it for a refund.
To be eligible for a return, the product must be unused and in its original condition, including the original packaging, all labels, and protective stickers intact.
Once your returned item has been received and inspected, we will issue a refund to the original payment method used for your purchase.
To receive your desired product as quickly as possible, you may place a new order at your convenience.
Additionally, if your original purchase was made during a promotional campaign, the promotional offer will still be honored when purchasing a replacement item, provided that the new order is placed within 7 calendar days of the original purchase date. This offer cannot be combined with any other promotional offer or discount.
If you have any questions or need assistance, please contact Customer Support. We are happy to help.
If you are not satisfied with your purchase, you may request a return within 7 calendar days after receiving your order.
To initiate a return, please contact our Customer Support and provide:
• Order Number:
• Product Name:
• Reason for Return:
• Photos or Videos (if the product is damaged or defective):
Our team will review your request within 1–2 business days. Once approved, we will provide detailed return instructions and the return address.
Returned products must be unused and in their original condition, including the original packaging, accessories, labels, and protective stickers.
Once your returned item has been received and inspected, your refund will be processed and issued to your original payment method.
Dreametech Philippines offers a 7-day return policy for orders placed on our official website.
If your return is due to a manufacturing defect, shipping damage, or an incorrect item received, Dreametech Philippines will cover the return shipping costs.
If your return is requested for personal reasons, including but not limited to change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for all return shipping costs.
All returned products must be unused, in their original condition, and returned with the original packaging, accessories, labels, and protective stickers intact.
Please contact Customer Support before returning any item. Once your return request has been approved, we will provide the return instructions and return address.
Items sent back to us without first requesting a return will not be accepted.
Return Address:
LOT 9-A Champaca Extension
UPS 4, KM 18.5 SSH Marcelo Green
Parañaque City
Dreametech Philippines does not accept returns or provide refunds for products purchased through Lazada, Shopee, TikTok Shop, or other third-party retailers. Please contact the respective marketplace or authorized seller directly for assistance with returns and refunds.
Once your returned package has been received by our warehouse, it will be processed and inspected before we determine whether the return request will be approved or rejected.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take 2–7 business days to complete. If you have any questions, feel free to contact our Customer Support.
Returned products will be inspected upon receipt. If the returned item does not meet the return eligibility requirements, the return request may be rejected and the item may be sent back to the customer.
Once your return has been approved, your refund will be processed within 3–5 business days. The refund will be issued to your original payment method.
Depending on your bank, credit card issuer, or payment provider, it may take an additional 7–14 business days for the refunded amount to appear in your account. Please note that processing times may be longer during holidays or promotional periods.
Most Dreametech products are covered by a 2-year limited warranty, while certain accessories, consumables, and spare parts may have different warranty periods. For detailed warranty coverage, exclusions, and applicable warranty periods, please refer to our After-Sales Warranty Policy.
Refunds for products received as gifts will only be issued to the original payment method used for the purchase. Depending on the payment method and your financial institution's processing times, it may take 7–14 business days for the refunded amount to appear in the original account.
